1. Make the vehicle and yourself safe
Pull fully off the road if you can, switch on hazard lights and place a warning triangle behind the car. On the N13 and the Rissani road, trucks and tour vehicles drive fast — never stand between the car and traffic.
In summer, find shade and drink water. Keep the doors open for airflow rather than running the engine for air-conditioning if it is overheating.
2. Don't make it worse
- If the temperature warning is on, switch the engine off and do not open the radiator cap while hot.
- If the car is stuck in sand, stop spinning the wheels.
- If there is smoke or a fuel smell, move well away from the vehicle.
- Don't keep cranking a starter that won't turn the engine over — it drains the battery.
3. Share your exact location
Open WhatsApp, tap the attachment icon and choose Location → Share live location. A Google Maps pin works too. Landmarks like a kasbah name, a hotel, or the nearest kilometre marker also help.
4. Send photos and a short description
Tell us the vehicle make and model, what happened just before the problem, and send photos of any dashboard warning lights, leaks or damage. A 10-second video of a strange noise is often more useful than a long explanation.
5. Tell your rental company
If you drive a rental car, inform the agency. Many accept a local repair once they understand the problem — we can describe the fault to them directly if that helps.